With offices in Alameda, California, this private equity sponsored organization is the largest and fastest-growing Third Party Administrator (TPA) in the United States. With over a half Century of benefit plan administration experience, 1,500+ team members, and 45 locations across the United States, this organization provides the technologies, services, systems, and support methodology to self-funded benefit plans to help meet the demands of increasingly complex and rapidly evolving regulatory changes in a cost-effective manner.
The Pension Supervisor provides daily leadership and supervision to Pension team to meet and exceed client expectations and operational needs. Optimizes workflows/processes, tools, staff allocation, and technology to ensure efficient and cost-effective day to day operations.
- Provide daily leadership and supervision to Pension team consistent with management values and mission.
- Assign, distribute and monitor quality and quantity of work produced, ensuring employees are held accountable for consistently meeting quality and production requirements.
- Develop staff through performance management, goal setting, training, and effective employee relations.
- Review and approve timecards, time off requests, and the accuracy of labor allocations and payroll processing information.
- Optimize workflows/processes, tools, staff allocation, and technology to ensure efficient and cost-effective day to day operations.
- Implement and monitor internal systems, policies and procedures to ensure operations are in compliance with client needs, new developments, regulations, and reporting requirements.
- Provide input into departmental budget and oversee expenses to ensure efficient operation within budget guidelines.
- Ensure effective communications and working relationships with management and staff as well as clients, government agencies, unions, participants, attorneys, and consultants.
- Interact with clients to remediate escalated pension issues, review plan changes, and attend to other client needs.
- Participate and assist in the implementation of new clients.
- Ensure compliance with HIPAA and other regulatory and legal guidelines, and troubleshoot and resolve customer/client service issues.
- Maintain current knowledge of assigned Plan(s) and effectively apply knowledge.
- Perform other similar/related duties and special projects as required.
The Successful Candidate
The successful candidate will demonstrate the knowledge, skills, and abilities necessary to perform the essential functions of this position. This includes, but is not limited to the following competencies:
- Minimum of 5 years related pension/defined contribution plans experience. Prior multi-employer and TaftHartley trust fund experience preferred.
- Minimum of 3 years supervisory experience.
- Bachelor's degree in a related field, or equivalent combination of education and work experience.
- Experience with quality control, process improvement, and data integrity.
- Working knowledge of pension benefit plans and benefits administration systems.
- Exceptional team player with the confidence and integrity to earn client and internal team confidence quickly.
- Accomplished change leader, demonstrating a flexible approach and resilience to setbacks. Able to drive operational and cultural change.
- Proven ability to recruit, lead and motivate a team in order to balance staffing strength with profitability and growth.
- Excellent verbal and written communication skills, including interpersonal skills.
- Strong decision-making and organizational skills, with the ability to optimize the use of all available resources and deliver on multiple priorities.
- Exceptional analytical and problem resolution skills; ability to exercise independent, sound judgment.
- Proficient PC skills including intermediate to advanced Microsoft Word, Excel and Outlook skills. PowerPoint experience preferred.
- Ability and willingness to travel as necessary.
The Pension Supervisor will be a skilled member of the Pension team. As such, they will receive a competitive compensation package, to include:
- Competitive salary.
- Full suite of health benefits.
- Ability to participate in the company's retirement plan.
- Opportunity for growth within the Nation’s largest and fastest-growing TPA!